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Have a question before your appointment? Our FAQ below answers the most common questions
How many guests can I bring to my appointment?
Due to fire restrictions implemented by building management, we can only accommodate the bride and two guests.
What is your cancellation policy?
We operate a 7 days cancellations policy (this also includes rescheduling). Our brides tend to plan their visit weeks in advance, making it difficult for us to fill a slot on short notice.
Will my appointment fee be refunded if I buy a dress?
Yes, we refund one appointment fee per full-price dress order.
Do you operate a waitlist?
Yes, we do. If you have missed out on the date you are in town, please use our contact form to request being put on the list. We will need your phone number, email address, wedding date, favourite dresses, your size and availability.
Where is the boutique?
We are a 7 min walk from Bermondsey tube station. Google sends everyone the wrong way, so once you have booked, we will send you our Bride Guide, which will have a detailed map on how to find us.
What should I do if I am running late?
If you are running late, please let us know by emailing [email protected]. If we haven’t heard anything from you 15 minutes after the start time of your appointment, your allocated slot will be released, and you will need to rebook the appointment.
How many dresses can I try on?
In our hour-long appointments, you will have time to try around 5 dresses. If you have opted for the longer, 1 hour 15 appointment, you can try up to 7 dresses.
Is the appointment private?
Yes, all our brides get exclusive use of our beautiful boutique. Upon arrival, you will be offered a drink, choosing between tea, coffee or a glass of bubbles.
What size are your sample gowns?
The majority of our samples are in sizes 8-14. However, we do have a selection of dresses in smaller and bigger sizes. If you are concerned about our sample sizes, please let us know your measurements, and we can assist you further. Our sizes generally translate to that of the high street brand Reiss.
What is the price range of your dresses?
Our dresses range from £1,900 to £2,800. However, most brides spend approximately £2,200 – £2,300.
What are your lead times?
Our recommendation is to order your dress 8-12 months before your wedding day. This allows for a relaxed lead up to your wedding. We can do shorter times with our Rush and Super Rush services, but they incur further fees. We also have some Ready-To-Wear dresses that can be bought for those who need a dress with a speedy turnaround.
Can I book an accessories appointment?
Yes, please get in touch to book a half-hour accessory appointment. However, all our accessories can also be purchased online and are returnable or exchangeable within 14 days of delivery, so if it’s not quite right, let us know, and we’ll arrange a return. All accessories can be purchased here: https://mwl.london/shop/accessories/
Do you stock all the MWL dresses?
Yes, we have the entire MWL collection in store, plus a few London Exclusive dresses, in a good range of sizes and variations. However, if you are after something very specific, please contact us and ask if we have it in for you.
What do I need to bring to the appointment?
We recommend you wear skin-coloured seamless underwear. Feel free to bring heels that have a similar height to the ones you intend to wear on your wedding day. We also have a podium for extra height if you do not have heels with you.
What covid precautions and restrictions are in place?
To ensure the safety of our brides, guests and staff, we have some safety measures in place. This includes a medical-grade air filter and regular cleaning of our dresses and boutique. Although face masks are not compulsory, we appreciate if you wear one (your stylist will do the same). Hand gel and hand lotion are also provided – we know how dry hand sanitiser can make your hands! Social distancing is not always possible in our appointments but will be implemented wherever possible. Once you have booked in, you can read more about our safety measures in our Bride Guide.
Will I need alterations once I receive my dress?
All our dresses are handmade-to-order in generic sizes. We offer a split-sizing service, but we always expect you to need tweaks or alterations to achieve the perfect fit. We also make our dresses slightly longer to allow greater freedom in your shoe choice.
Do you have a recommended seamstress?
Yes, we work very closely with an amazing seamstress who has altered our dresses for many years. Once you have your MWL dress, we will assist you in booking with her. Our recommended seamstress is independent of MWL, so please allow for alterations in your budget.
When is your next sample sale?
If we decide to hold a sample sale, it will first be announced on our social media channels, so make sure to follow us. We may have samples that we are willing to sell in-store. It’s worth noting that we don’t offer refunds or exchanges on our sample sales. If you would like to enquire about purchasing a sample, please get in touch.